Integrations & API: Connect ViaCRM to the Tools You Already Use

ViaCRM works with Instagram, TikTok, WhatsApp, Slack and Airwallex out of the box. On Enterprise, our API connects ViaCRM to your CRM, HR system, online store or your own app.

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Built-in integrations

Included on every plan. Nothing to set up beyond connecting your accounts.

Instagram & TikTok

Post results are pulled automatically and updated every week, so reports build themselves. RED, Facebook and X results are added manually.

A shared WhatsApp inbox for influencer and partner conversations, AI agents that answer routine questions 24/7, and WhatsApp blasts.

Slack

When a WhatsApp question needs a person, the AI agent passes it to your team on Slack.

Airwallex payouts

Deposit once and release payments with a click. ViaCRM pays influencers, advocates, agents and partners in Malaysia and overseas through Airwallex, and they're not charged to withdraw.

Reports & exports

Client-ready reports downloadable as PDF. Export your campaigns, reports and influencer lists at any time.

Tracking links

Personal tracking links for each influencer or partner show which posts bring in clicks.

API: connect ViaCRM to your CRM, HR system or app

Enterprise customers can connect ViaCRM to their own systems through our API. Every integration is scoped with you, so it fits how your team actually works. Common setups:

Your CRM

Send creators, partners and campaign results to the CRM your sales or marketing team already uses, such as HubSpot, Salesforce or Zoho.

Your HR system

Keep your employee advocacy programme in step with your staff list, and send each employee's posting results (posts, views and clicks) to your HR system for KPIs and performance reviews.

Your online store

Connect your store, such as Shopify, to see which influencers, agents and customers bring in sales.

Your dashboards

Pull campaign results into Looker Studio, Power BI or your data warehouse alongside the rest of your marketing numbers.

Your own app or platform

Build ViaCRM's briefs, approvals and payouts into your own product, or run ViaCRM white-label on your own domain.

How an integration project works

Tell us which systems you use and what you want to connect.
We confirm what's possible, the scope and the timeline.
We build, test and switch it on with your team.

Integrations and API access are part of Enterprise. Tell us what you use, and we'll tell you honestly what's possible.

Ask About an Integration

Our partners

ViaCRM is part of the SushiVid family. These products work alongside ViaCRM.

SushiVid

Influencer marketplace in Malaysia, Singapore and Vietnam. Malaysian customers can add SushiVid's influencer database to search and shortlist inside ViaCRM. Data only flows from SushiVid into ViaCRM; nothing goes back unless you ask. Creator account sync is coming soon.

How it connects to ViaCRM →

IGLinks.io

A drag-and-drop link-in-bio page builder for creators and entrepreneurs, so followers find every campaign link, product and discount code in one place.

How it connects to ViaCRM →

GoShareLah

One-tap re-sharing of brand posts by staff. Available as an add-on for employee advocacy programmes.

ViaCRM also relies on trusted infrastructure: payouts run on Airwallex, and customer data is encrypted on AWS.

Integrations: Frequently Asked Questions

Yes. API access is available on Enterprise plans. Each integration is scoped with you, so tell us which systems you want to connect and we'll confirm what's possible.

On Enterprise, yes. Common setups send creators, partners and campaign results to CRMs such as HubSpot, Salesforce or Zoho. We'll confirm the details for your CRM before we start.

Instagram and TikTok results are pulled automatically and updated weekly. RED, Facebook and X results are added manually, in the same report.

No. Your data is encrypted on AWS in an account separate from SushiVid's, and isn't shared with SushiVid or any partner unless you ask us to.

Yes, on Enterprise. You can run ViaCRM white-label on your own domain, or use the API to build briefs, approvals and payouts into your own product.

Using a tool we didn't mention?

Tell us what your team uses. If it can be connected, we'll show you how.

Ask About an Integration

Integrations & API: Connect ViaCRM to the Tools You Already Use

Built-in integrations

Instagram & TikTok

WhatsApp

Slack

Airwallex payouts

Reports & exports

Tracking links

API: connect ViaCRM to your CRM, HR system or app

Your CRM

Your HR system

Your online store

Your dashboards

Your own app or platform

How an integration project works

Our partners

SushiVid

IGLinks.io

GoShareLah

Integrations: Frequently Asked Questions

Does ViaCRM have an API?

Can ViaCRM connect to our CRM?

Which social platforms are tracked automatically?

Is our data shared with SushiVid or other partners?

Can we use ViaCRM inside our own app or under our own brand?

Using a tool we didn't mention?