Access and Rights Plans, Limits and Usage Using the Services Influencer Payments Service Data Payment Terms Confidentiality Intellectual Property Terms and Termination Warranties and Disclaimers Indemnification Limitation of Liability Non-Solicitation General Terms Definitions Contact

Effective Date: 14 October 2026

These Terms & Conditions (“Agreement”) govern the use of ViaCRM’s web-based software and services (“Services”) by the customer (“Customer”). ViaCRM is a product of SushiVid Sdn Bhd (201501036756 / 1162077-X), 44A, Jalan 52/4, PJ New Town, 46200 Petaling Jaya, Selangor, Malaysia (“ViaCRM”, “we”, “us”). By accessing or using the Services, Customer agrees to this Agreement. Unless stated otherwise, all fees are exclusive of Malaysia’s Sales and Service Tax (SST), which is charged in addition where applicable.

Access and Rights

Access Rights

ViaCRM grants Customer, its Affiliates, service providers, and authorized personnel a non-exclusive, non-transferable, revocable right to access and use the Services for internal business purposes during the Subscription Term. Customer is responsible for its Affiliates’, service providers’, and personnel’s use of the Services and compliance with this Agreement.

The Services may include AI-powered automation features, such as reminders, draft reviews, and messaging automation, as described on ViaCRM’s website.

First Campaign Free and Beta Features

The first campaign for each brand may be offered free of charge. Beta features may change or be withdrawn at our discretion.

Third-Party Products

Customer’s use of Third-Party Products integrated with the Services will be subject to the terms of the third-party provider. ViaCRM is not responsible for any Third-Party Products and Customer waives any claims against ViaCRM relating to Third-Party Products. By using Third-Party Products, Customer permits ViaCRM to share Customer’s account and Service Data with applicable third-party providers.

Customer consents to ViaCRM processing Service Data through integrated third-party messaging platforms, including WhatsApp and social media channels, as needed to provide the Services.

Support

Support depends on Customer’s plan. Starter includes email support, with meetings arranged when needed. Growth includes email and WhatsApp support, with replies typically within 24 hours on weekdays. Enterprise includes a dedicated contact, WhatsApp support with replies within 12 hours, and meetings on request. Every plan includes a 1-hour onboarding training session and access to our group webinars. Support is provided to Customer’s team and invited clients; Customer supports its own influencers and other end users unless otherwise agreed.

Quotations and Enterprise Terms

Enterprise plans, white-label services and other custom arrangements are governed by the quotation or Order Form agreed with Customer, which prevails over this Agreement where the two differ.

Updates

ViaCRM may update the Services from time to time. If an update materially reduces the overall functionality of the Services and ViaCRM has not provided a reasonable alternative, Customer may terminate the affected Services and receive a pro-rated refund of prepaid, unused fees.

Plans, Limits and Usage

Per-Brand Subscriptions

Plans are priced per brand, per month. Each brand Customer runs campaigns for requires its own subscription. Every plan includes unlimited users, including Customer’s invited clients.

Usage Limits

Each plan includes a monthly limit on campaigns and active influencers per brand, as shown on our pricing page. An influencer is active in a month when they are briefed, submit drafts, post, or are paid for one of Customer’s campaigns. When a limit is reached, Customer will be prompted to upgrade. Live data refreshes are limited to 50 influencer profiles per day; storage of influencer profiles is unlimited.

WhatsApp Outreach

WhatsApp blasts are charged per influencer messaged, at the rate for Customer’s plan, and paid from a prepaid outreach balance. Blast prices follow Meta’s WhatsApp rates and may change if Meta updates its pricing. Templated messages may require Meta’s approval before they can be sent, and we are not responsible for delays or rejections by Meta.

SushiVid Influencer Database

Malaysian customers may subscribe to the SushiVid influencer database as an add-on. Access is licensed for use within ViaCRM only while the add-on is active. The database cannot be exported, copied or resold, and remains the property of SushiVid Sdn Bhd.

AI Features and Content Integrity

AI features, including AI agents and the AI draft checker, assist Customer’s team but do not replace its review. The draft checker screens for spelling, captions, profanity, religious sensitivities and banned words; it does not assess creativity, music copyright or how engaging content is. Customer remains responsible for approving all content. We will not use AI to fabricate endorsements, or to misrepresent an influencer’s views or participation in a campaign.

Using the Services

Customer Obligations

Comply with this Agreement; Provide any notices to, and obtain any required consents from, Influencers and End Users necessary for ViaCRM to lawfully process Service Data; If Customer provides Influencer or Agent information to ViaCRM to create accounts, inform those individuals about applicable privacy rights; Ensure its use of the Services complies with applicable laws, regulations, and legal requirements; Promptly notify ViaCRM of any unauthorized access to Customer’s account or the Services.

Prohibited Uses

Sell, lease, distribute, transfer, or sublicense the Services, except as expressly authorized; Provide unauthorized access to third parties; Develop a competing service using the Services; Reverse engineer or attempt to access non-public APIs or source code; Circumvent usage limits or pricing restrictions; Remove, obscure, or alter proprietary notices; Modify or hack the Services; Bypass security or rate-limiting mechanisms; Interfere with the integrity, security, or performance of the Services.

Content Ownership

Content created by an influencer remains the influencer’s property unless otherwise agreed in writing. Customer is responsible for obtaining the influencer’s permission before reposting, boosting or otherwise using their content, and does so at its own risk where permission has not been obtained. ViaCRM is not a party to agreements between Customer and its influencers or clients.

Influencer Payments

How Payments Work

Customer deposits funds into ViaCRM and releases payments to its influencers. ViaCRM pays influencers on Customer’s behalf through Airwallex, so Customer registers ViaCRM as a single vendor rather than each influencer. Customer is responsible for agreeing fees and deliverables with its influencers.

Payout Fees and Currency

Each payout is charged at RM 2.50 for Malaysian influencers, or USD 1.00 (RM 4.50 for Malaysian customers) for non-Malaysian influencers. Currency conversion costs are passed on to Customer at Airwallex’s exchange rate at the time of payout. ViaCRM does not bear any exchange rate losses.

Withdrawals and Payment Discharge

Influencers must have a ViaCRM account to receive payment, and must initiate withdrawals themselves. Accounts are tied to a registered mobile number. Once funds are disbursed to the account connected to an influencer’s registered number, the payment is considered made. Influencers are responsible for keeping their contact details up to date.

Fees for Influencers

Influencers are not currently charged to receive or withdraw payments through ViaCRM. We may introduce optional paid features for influencers in future, such as tools to create and track invoices. Any fees will be shown clearly before they apply, and influencers can choose whether to use those features.

Unclaimed Funds

Where a payment remains unwithdrawn for 7 years and reasonable attempts to reach the influencer go unanswered, the funds will not be treated as profit. They will be reported and remitted to the Registrar of Unclaimed Moneys under Malaysia’s Unclaimed Moneys Act 1965, and must then be claimed directly from the Registrar.

Service Data

Ownership

Customer retains ownership of all Service Data. Customer authorizes ViaCRM to use Service Data to provide, secure, and improve the Services.

Data Privacy and Security

We maintain the security of Service Data and comply with applicable data protection laws, including Malaysia’s Personal Data Protection Act 2010 (PDPA). Service Data is encrypted and stored on AWS, in an account separate from SushiVid’s, and SushiVid staff cannot access it. Data may be pushed from SushiVid to ViaCRM (for example, through the influencer database add-on), but Service Data is not sent from ViaCRM to SushiVid unless Customer requests it.

Sensitive Data

Customer will not store sensitive health or medical data in the Services unless explicitly agreed via a separate agreement.

Export and Deletion

Customer may export Service Data at any time during the Subscription Term and for 2 months after it ends, unless a longer period is agreed in Customer’s quotation or Order Form. After that period, Service Data is permanently deleted. Data from the SushiVid influencer database add-on is not included in exports.

Payment Terms

Customer will pay all agreed-upon fees upon commencement of the Subscription Term or as specified in an Order Form. Fees are non-cancelable and non-refundable except as expressly stated. Additional fees may apply if Customer exceeds usage limits. Downgrades or changes for future terms require 30 days’ written notice. Disputes must be submitted prior to the payment due date, or within 30 days of the invoice if payment is immediate. Overdue amounts may incur interest and collection costs. Customer is responsible for all applicable taxes, excluding taxes on ViaCRM’s net income. Annual subscriptions receive a 10% discount. Malaysian customers are billed in Malaysian Ringgit (RM); other customers are billed in US Dollars (USD). Enterprise payment terms are set out in Customer’s quotation.

Confidentiality

Each party will protect the other’s Confidential Information with reasonable care. Confidential Information may only be used to perform obligations under this Agreement and disclosed to necessary employees or agents bound by confidentiality obligations. Breach of confidentiality may result in injunctive relief in addition to legal remedies.

Intellectual Property

ViaCRM retains all rights, title, and interest in the Services. Customer may provide feedback to ViaCRM, which may be used without restriction. The Services, including software, designs, logos and content, are owned or licensed by SushiVid Sdn Bhd, protected by intellectual property laws, and licensed, not sold, to Customer.

Terms and Termination

This Agreement begins on the Effective Date and continues through the Subscription Term unless terminated earlier. Subscription Terms automatically renew unless 30 days’ prior notice is given. Either party may terminate for material breach not cured within 30 days or insolvency. ViaCRM may terminate immediately for violations of the Prohibited Uses section. Access will cease, and Service Data will be deleted in line with the Export and Deletion section above. Prepaid fees may be refunded if ViaCRM terminates without cause; otherwise, Customer remains liable for fees due. ViaCRM may suspend access for security risks, law violations, or unpaid fees, providing notice where commercially reasonable.

Warranties and Disclaimers

Each party has authority to enter into this Agreement and will comply with applicable laws. Services will operate materially as described. Remedy for breach is correction, replacement, or termination with pro-rated refund. Services are provided 'as is.' ViaCRM disclaims all other warranties.

Indemnification

ViaCRM will defend Customer against third-party IP claims resulting from the Services, with remedies including licensing, replacement, or termination with refund. Customer will indemnify ViaCRM against claims arising from Customer content or violations of this Agreement. Prompt notice, control of defense, and reasonable cooperation are required.

Limitation of Liability

Neither party is liable for indirect, incidental, or consequential damages. Aggregate liability will not exceed the fees paid in the 12 months preceding the claim.

Non-Solicitation

During the Subscription Term and for 12 months after it ends, Customer shall not, without disclosure to our CEO, directly or indirectly solicit, employ or retain any ViaCRM or SushiVid employee who supports Customer’s account.

General Terms

Assignment is prohibited except to Affiliates or in connection with a merger or sale of assets. This Agreement supersedes all prior agreements. Invalid terms will not affect the rest of the Agreement. ViaCRM may amend terms with 30 days’ notice. Continued use constitutes acceptance. Customer must comply with applicable export laws. No agency or partnership is created. Certain provisions survive termination. Neither party is liable for events beyond reasonable control, excluding payment obligations. Notices are effective via email or mail to contact details provided. This Agreement is governed by the laws of Malaysia, and the courts of Malaysia have non-exclusive jurisdiction. Each party will comply with anti-bribery laws.

Definitions

Definitions for Account, Affiliates, Agents, Order Form, Service Data, Subscription Term, and other key terms mirror standard SaaS terms but are tailored to ViaCRM Services.

Contact

Questions about this Agreement can be sent to wen@viacrm.io.